Terms & Conditions
The following Terms & Conditions apply to any membership agreement or service agreement between involved parties: Zoku Vienna (hereafter referred as “Zoku”), the person or organization signing-up for a membership and all guests staying and/or working at Zoku Vienna (hereafter referred as “Member”),.
As per Austrian law, it is not allowed to smoke inside the building.
Zoku cannot be held liable for direct or indirect damage as a consequence of the Member’s use of the Zoku Lofts and public areas, including and without limitation, damages, and losses because of fire, robbery or criminal behavior.
Zoku cannot be held liable for injury to a person, loss of, or damage to any property of any person staying/visiting Zoku.
Zoku cannot be held liable for any damages caused by third parties.
The Member is responsible for any direct or indirect damage of the public areas and loss of any of its contents due to the members direct/indirect behavior.
We expect everyone staying and/or working at Zoku to take all reasonable care of Zoku’s property. Please report any damage, loss or improper cleanliness, as we want to fix it as soon as possible to make you feel right at home. In addition, this will prevent you from being held responsible for any damage or loss during or after your day.
Your personal details are safe with us. We will remember your details for when you come back. In no circumstance will any of the systems used by Zoku store credit card details.
In any case when false or misleading personal information is provided, Zoku reserves the right to cancel the membership and hold the Member responsible for any costs that may arise due to the false or misleading provision of information.
Applying for a monthly membership
Once we have received your online application we will get back to you within 3 working days.
Start of your monthly membership
Your monthly membership starts once Zoku has accepted you, on the day you indicated as “start date” when applying for the membership.
Memberships and Day-passes are person-bound, meaning that only the person who signed up can make use of the membership. In case of miss-use/double-use/membership cards being switched around/ Zoku reserves the right to immediately end the membership or day-pass. Zoku does not guarantee a fixed working spot and has the right to use certain membership areas for hotel purposes.
Zoku’s Terms & Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page.
These Terms & Conditions are governed by the laws of Austria. All disputes will be submitted by the competent court in Vienna, Austria.
Cancellation of the membership
Monthly memberships can be cancelled any time before the monthly period ends. If you don’t cancel the membership it will automatically renew for another month. If you wish to cancel your membership, please let Zoku know within the month prior to the month you wish to cancel. You agree to return your membership card and member token after you cancelled your subscription.
You can place your membership on hold for a maximum of 1 month at a time, after which you will need to wait 6 months before requesting further membership holidays. If you require longer breaks, you will need to cancel your membership and reapply on your return.
We would like to stress that the use of drugs, possession and selling of any kind of drugs is strictly prohibited in and around Zoku premises.
Criminal behavior is not tolerated in any part of Zoku. It’s your second home, so treat it that way.
Please use the public areas responsibly and look after your neighbours, both inside and outside the Zoku premises.
These terms form a legally binding agreement that governs your use of livezoku.com (and all affiliated websites), the products and services offered by Zoku, having its office address at Perspektivstraße 6, 1020 Vienna (Austria), including those accessed through third party web sites (collectively, the “Services”). By using or accessing the Services, you agree to be bound by these terms.
Zoku can be reached at email@example.com.
Zoku is registered with the trade register of Vienna, nr. FN 471895 p
You agree to not use the Services to:
intentionally or unintentionally violate any applicable local, state, national or international law;
send, upload, share, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another person’s privacy, hateful, or racially, ethnically or otherwise objectionable;
“stalk” or otherwise harass another person or harm any persons or entities in any way;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services;
send, upload, share post, email, transmit or otherwise make available any content that you do not have a right to make available;
make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
make available any unsolicited commercial communications or unauthorized advertising, promotional or any other form of solicitation, except in those areas that are designated for such purpose;
interfere or attempt to interfere with service to any user, host or network, including, without limitation, by means of submitting a virus via the Services, “overloading”, “flooding”, “spamming”, “mail bombing” or “crashing”;
access content or data not intended for you, or log onto a server or account that you are not authorized to access;
attempt to probe, scan or test the vulnerability of the Services or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
attempt to modify, reverse engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human perceivable form any of the software provided by Zoku or used by Zoku;
extract or attempt to extract, in a substantial, repeated or other manner, content and data from the Services, in a way that is inconsistent with the regular envisaged use of the Services;
using an account for high volume (with storage or traffic more than 10 times higher than the average Zoku users) or commercial use (e.g., revenue generation, advertising, etc.); or
collect or store personal data about other users, other than within the context of the normal and envisaged use of the Services.
Zoku does not actively monitor the use of the Services under normal circumstances. Similarly, Zoku does not exercise editorial control or review over the content on the Zoku Services placed by the users.
If we are made aware of any content that violated the above rules we may remove such content. Zoku intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms or of any applicable laws or regulations.
Zoku may terminate your account and/or your use of the Services if Zoku, in its sole discretion, believes you have violated these terms or any other policy of Zoku, furnished Zoku with false or misleading information, or interfered with use of the Services by other users.
You acknowledge that Zoku reserves the right to change its general practices and limits on the use of the Services at any time, in its sole discretion, with or without notice.
If you believe that content on the livezoku.com or other content related to the Zoku Services is abusive, please email to firstname.lastname@example.org.
Zoku may change, limit or terminate the availability of the Services, in its sole discretion and any time. If Zoku changes the Services or these terms in a substantial way, it will notify you, giving you a reasonable time to review the changes before they become effective. If you continue using the Services after the effective date, you are deemed to have accepted the changes.
Zoku’s failure to enforce any of the provisions of this agreement at any time, or the failure to require performance by you of any of the provisions of this agreement at any time, will in no way be construed to be a present or future waiver of such provisions.
Zoku can use third-parties to perform (part of) the Services.
If any term, condition, or provision in this agreement is found to be invalid, unlawful or unenforceable to any extent, you and Zoku will do their best to agree to such amendments that will preserve, as far as possible, the intentions expressed in these terms. If we cannot, then such invalid provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
Zoku is allowed to assign any agreement with you in case of a transfer of (a substantial part of) its business, and you hereby give your irrevocable consent for this.
Nothing in these terms limits your mandatory statutory consumer rights.
Zoku may change this policy from time to time. At such time, Zoku will notify you by e-mail (if it has such information), and by updating this page. If you have not shared an e-mail address with Zoku, please check this page from time to time for the latest information.
With Zoku, you can learn more about our locations, make a booking, and communicate with other Zoku users and guests. While some functionality of the Zoku Services can be accessed without registering for an account, such as browsing and learning more about our different locations, you need an account for additional functionality.
What Zoku collects
Zoku may collect the following information:
Information that you provide to Zoku when you use the Services, for example when you register, subscribe to a newsletter, fill out a form or enter information when you use the Services. This may include your name, gender, age, country of residence, email address and social media names, credit card details, phone number, and booking preferences.
Other information about your use of the Services not knowingly provided to Zoku, but collected via analytics functionality in the Services: general usage information, including recent browser history (as sent by your browser) and IP-addresses.
We do not use the App to knowingly solicit data from or market to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
What Zoku does with the information it collects?
Zoku requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Order processing, including by sharing limited information with payment gateway providers.
Zoku can periodically send promotional e-mails about new products, special offers or other information that Zoku thinks you may find interesting.
From time to time, to contact you via e-mail for market research purposes, such as a survey or contest.
To customize the website according to your preferences.
To improve its products and services in a general manner, using aggregated reporting.
How long does Zoku keep the information it collects?
Zoku stores the information for up to 2 years.
How does Zoku protect the information it collects?
Zoku has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. This includes:
Scanning our website on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Keeping your personal data behind secured networks and only making it accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Transmitting all sensitive/credit card information via Secure Socket Layer (SSL) technology. (All transactions are processed through a gateway provider and are not stored or processed on our servers.)
Export of information outside of the EU
When processing data, we may also export data to the United States and other countries, where privacy laws may not be as protective as in your own country. By sharing personal information or using the Services, you explicitly consent to this transfer.
If at any time you would like to unsubscribe from receiving future emails, you can do so by clicking the Unsubscribe link that is included in each mail, or you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
A “cookie” is a small data file that can be placed on your device (computer, smart phone, tablet) when you visit certain Internet sites. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the Services.
Additional third-party cookies are placed when you use the Zoku Services. These are for example to track how long you stay on our site and to determine what region you come from.
Google Analytics cookies: Only Google Analytics can store and read information with these cookies. If you want to opt-out of Google Analytics, you may download a Google Analytics opt-out plug-in for your browser by visiting http://tools.google.com/dlpage/gaoptout.
Facebook cookies: Only Facebook can store and read information with these cookies. See http://facebook.com/help/cookies for more information.
Twitter cookies: Only Twitter can store and read information with these cookies. See https://twitter.com/privacy for more information.
Linkedin cookies: Only Linkedin can store and read information with these cookies. See https://www.linkedin.com/legal/privacy-policy for more information.
Pinterest cookies: Only Pinterest can store and read information with these cookies. See https://about.pinterest.com/en/privacy-policy for more information.
Youtube cookies: Only Youtube can store and read information with these cookies. See www.youtube.com/static?template=privacy_guidelines for more information.
Third-parties and links to other websites
Some Services are offered to Users in conjunction with affiliates or third-party vendors, and Zoku may share Users’ e-mail addresses and other (limited) personal data of you with third-party vendors that are used for providing the Services to you. These third-party vendors are not allowed to use or disclose Services data for any commercial or marketing purposes other than to offer the Zoku Services and to administer and improve such programs, and they are bound to a privacy obligation with Zoku.
Zoku may disclose personal data or information regarding the use of its Services if, for any reason, in Zoku’s sole discretion it believes that it is necessary to do so in order to satisfy laws, regulations, or other legal requests for such information; to cooperate with law enforcement agencies; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating the Zoku Terms of Service or other policies; to operate the Services; to protect Zoku, its services, employees or advisors, or its Users; or in connection with a proceeding, transaction or proposed transaction involving the transfer of the business or assets to which the information pertains.
Controlling your personal information
Access and control over most personal information on the Services is available through profile editing tools. If you want to know what information Zoku has about you, or if you believe that any information Zoku is holding on you is incorrect or incomplete, please write to Zoku, Perspektivstraße 6, 1020 Vienna (Vienna) or by email at email@example.com. Zoku will assess and correct any information found to be incorrect.
The processing of personal data by Zoku is notified to the Austrian Data Protection Authority under number [notification pending].
Cobot is the web platform used by Zoku Amsterdam to provide this website.
See Cobot Terms